~50%of inbound calls to home-service businesses never reach a person.
Source: Invoca, Home Services Lead Conversion Benchmarks Report
AI front desk for home services
OmniArna is an AI receptionist built for the trades. It answers calls and messages, qualifies leads, books jobs, and keeps your CRM up to date.
Bring customers back automatically.
OmniArna follows up on unfinished estimates and reaches out when routine service is due.
- iMessage: Hi Maria, your annual AC tune-up is due. What day works best for you? Thursday works. Great — Thursday at 2 PM is open. You’re booked.
- WhatsApp: Hi James, are you still interested in the water heater installation? What day works for you? Friday. Friday is full. I can do Monday, Wednesday, or Thursday. None of those work. How about next Tuesday? Next Tuesday at 10 AM is available — you’re booked.
- Messenger: Hi David, your plumbing plan renews next week. What day are you available for the visit? Tuesday works for me. Perfect — Tuesday at 9 AM is confirmed.
- Instagram: Hi Sofia, it’s time for your seasonal roof inspection. What day are you available? Saturday. Saturday at 9 AM is open. You’re booked.
The response gap, in numbers.
73%expect brands to respond within 24 hours. They say they’ll buy from a competitor if a brand doesn’t respond.
Source: The 2025 Sprout Social Index
70%of consumers expect businesses to answer texts within an hour.
18%of home-service businesses offer texting.
Sources: EZ Texting, 2026 Consumer Texting Behavior Report, SeenOnMain, 2026 Home-Service Lead Response Report
Available geographies
OmniArna is currently available across the highlighted markets, with regional support shaped around local callers and customer conversations.
AmericasUnited States · Mexico · Brazil
EuropeSpain · Romania · United Kingdom · Germany
Africa, Middle East & South AsiaEgypt · Saudi Arabia · UAE · Pakistan · India
Central AsiaKazakhstan · Uzbekistan · Kyrgyzstan
Southeast AsiaIndonesia · Philippines
When customers call or text, you’ve only got seconds to respond. Wait too long, and they’ve already found someone else.
Testimonials
By the time I park the van, the customer has already explained the issue and picked a time that works. I can focus on the repair instead of playing phone tag.
Monday mornings used to start with a voicemail backlog. Now the urgent jobs are identified before we open, and the schedule is much easier to manage.
Customers get an answer at night without waking up the on-call electrician for every routine question. The real emergencies still reach us right away.
FAQ
Messaging can often go live quickly. Voice launches include number setup or porting, knowledge-base configuration, testing, and approval, and can take up to 10 business days depending on the setup.
We introduce the receptionist clearly and naturally. Its tone, vocabulary, and answers are configured around your business so the experience still feels personal and on-brand.
Yes. Keep your current number and route calls to the AI receptionist based on your hours, call overflow, or the rules you choose.
You define urgent scenarios and escalation rules. The agent can warm-transfer the caller, notify your on-call team, and pass along the full context.
The agent checks real availability, books the correct appointment type, and sends confirmations while syncing the details to your connected tools.
It follows your guardrails. It can collect the caller’s details, create a follow-up, or hand the conversation to a person instead of guessing.
We learn your services, service area, hours, FAQs, booking rules, and escalation preferences before launch.
Yes. OmniArna can be configured for multilingual voice and messaging, including switching languages during a conversation when your customer does.
No. We configure the agent, connect your channels, CRM, and calendar, and test the experience with your team before anything reaches a customer.
Free call audit
Find out where good jobs are slipping through.
Share two weeks of inbound call logs. We’ll show you when calls are being missed and where follow-up could recover more work.